ADVANCED SUPPORT OPTIONS
Need Help With Setup or Advanced Features?
If you need additional support beyond the basics, there are thousands of experienced users and developers who work with the Gro.Inc CRM (built on GoHighLevel) and can help you.
You are not limited to doing everything yourself.
How & Where to Get Help
Upwork - More complex and expensive projects fit well on Upwork. Avoid for quick tasks.
Freelancer.com - Free $20 Credit when you sign up using this link. Great for lower-cost, quality freelancers.
Fiverr - Good for buying a small package with exactly what you need completed.
Post and customize the request for bids (listed below) to clearly explain what you want done. Publish the job and collect bids from qualified experts.
Important Tips
Be specific about what you want built or fixed
Include examples, screenshots, or links if possible. Select freelancers who have GoHighLevel experience. Start with a small project if you’re unsure, then expand.
What to Expect
You'll receive multiple bids within hours that include a range of pricing depending on complexity. You'll then have the ability to choose someone who fits your budget and timeline.
EXAMPLE POST
Suggested Post Title
GoHighLevel (GHL) / Gro.Inc CRM Expert Needed for Custom Setup & Optimization
Sample Job Description
I am using the Gro.Inc Service Business CRM, which is built on top of GoHighLevel (GHL).
Gro.Inc has already provided a pre-built system (snapshot) with core marketing, automation, and CRM features. However, I need a skilled freelancer to help customize, optimize, and/or build out additional functionality specific to my business.
This is NOT a from-scratch build — the foundation is already in place. I need someone who understands GHL and can efficiently modify and extend what already exists.
(Edit Below What you Need Done)
Funnel / Website Work
New 10 Page Website
Landing pages
Forms
Surveys
Thank you pages
Mobile responsiveness
CRM & Pipeline Setup
Create Pipeline Stages
Opportunity Tracking
Contact organization
Custom fields
Automation & Workflows
SMS / Email automation
Missed calls Automation
Lead follow-up sequences
Internal notifications
Calendar & Booking Setup
Appointment scheduling
Calendar rules
Round robin / team calendars
Confirmation & reminder messages
Calendar integrations with 3rd party apps
Integrations
Zapier / Make.com
Webhooks
Third-party tools
API connections
AI / Advanced Features
AI chat / SMS bots
Automated responses
Lead qualification
Voice AI
Training - Optionally, you can hire someone for hourly training.
Marketing Client Support
If you're an existing marketing client working with us on a Growth or Kickstarter custom campaign, then the fastest way to receive support is to email your Gro Consultant directly. As marketing clients, you will receive priority support for your requests. Optionally, you can also open up a support ticket here, but we strongly encourage emailing your Gro Consultant directly.
Opening a Support Ticket
To open a support ticket, please click here. Once your ticket is opened, you'll receive an email and SMS confirmation. We try to respond to all support requests within 72 hours. You'll receive a notification when your support ticket is being reviewed and another update when your ticket is resolved. We appreciate your patience as response times may vary.
Billing and Account Support
You can view all invoices, contracts, and training tutorials under your Gro.Inc Account Dashboard. If you have any questions relating to finances or billing, this is the best place to find everything.
CRM Software Technical Support
If you're not a marketing client but a CRM Software subscriber with support questions, there are several channels to receive support. The best, and most comprehensive way is to log in to your Gro.Inc CRM account and use the Black "G" support widget on the lower right side of your account. When chatting, just type "agent" to access one of our team members. We can answer any question and even provide a Loom video to help you out. We have also provided multiple training videos and a detailed knowledge base to help you master our software.
Advanced Support Options
If you're looking for advanced set-up or marketing support that is outside the scope of Gro.Inc's offering, we suggest you hire a freelancer familiar with our platform. For instructions and a ready-to-use script, click here for our 3rd-party support options.
